If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Total scam. The authenticator's address will be provided to the seller in the Order details. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. Why can't I see the buyer's shipping address? If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Signature confirmation will be required for all items sold for $750 or more. The price points are expected to go down to $250 and over eventually. See our Condition of returned items policy. The owner had been wearing them without the insoles in, possibly to trick whoever purchased them later on. Just don't purchase sneakers through eBay anymore. 08:18 PM. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. ("free returns" or "buyer pays"). Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. Sellers are required to deliver the item as it was described in the listing. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. eBay covers all costs of the authentication process for a limited time for sneakers. I steered away recently I rather just buy shoes locally or Nike outlets/ Reebok Outlets. 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. Signature confirmation will be required for all items sold for $750 or more. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Get what you ordered The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. Buyer had me ship to a bad address and now wants a refund? If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. For full details, read our eBay Money Back Guarantee policy. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. I wonder if people know about dr scholls. Thats insane. How can buyers search for Authenticity Guarantee items? So the same item can pass or the next time be ruled a fake. (Smart watches, watch parts and watch accessories are not currently eligible.). If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. No one asks sellers to remove insoles in pics. Anyone who does just risks getting scammed. You ship it Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. There is no fee for AG at this time. Something went wrong. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Mainly, the entire top of the shoe that has blatant neon green colors. Are you a buyer looking for more information? Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. Yes, they are a scam. Sneakers specified as customized will not be authenticated. eBay currently covers all . Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. Better luck next time. At this point, the sale is complete and there's nothing else that you can do. Tip Idk lol but i dont think I would ever purchase "worn once" sneakers. Learn more in our FAQs. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. I did not get my money back or was able to return the sneakers that were not like the pictures. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). What kind of case did you open? Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. Proof that the buyer collected the item Then they shipped my item to the buyer. View cart for details. Make it yours. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Someone sure has dirty freakin' feet! The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Copyright 1995-2023 eBay Inc. All Rights Reserved. Visit our Authenticity Guarantee page for buyers. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. I hear you, the guy had over 300 feedback 100% positive. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. My entire apartment smells like axe body spray as well. Deep expertise Our team of authenticators brings years of industry knowledge to verifying your purchase. Have you even received the item yet?????? If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. It's worth noting that eBay takes a 20% . When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. There is hair, stains and grime underneath both insoles. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. If a seller loses a chargeback they may be eligible for payment dispute seller protections. If the buyer returns your item, the authenticators inspect it before sending it back to you. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. The seller was supposed to ship the item to eBay for a. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. You find an item with the Authenticity Guarantee badge and purchase it. The eBay Seller Spotlight podcast has launched! Authenticate it. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. Press question mark to learn the rest of the keyboard shortcuts. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Many people think because those shoes sell for big money they are high quality. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. I noticed it from more legitimate pictures on another site. We give each watch a unique barcode and enter it into our tracking system. Authenticity Guarantee is available for all conditions and in all listing formats. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. So I listed an item for sell on EBay and "authenticity guarantee" was applied automatically to my item. Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. Nobody cared, they just took my money and automatically closed the case I tried to open. From found to yours. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Something went wrong. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. Learn more about our. When you make a sale, you have to send the item to the authenticator's address provided by eBay. I couldn't, they were not in the pictures at all. 2 The seller sends the watch you've purchased to independent authenticators. Well, you can always just resell the shoes on ebay. Copyright 1995-2023 eBay Inc. All Rights Reserved. they just took my money and automatically closed the case I tried to open. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. A dialog will open as you type your search terms. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . You can chat with other members about anything to do with buying on eBay. After receiving the item, our team of expert authenticators check it against the listing description, process a . It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. I would be up that guys ass getting at LEAST partial refund on that bs. I wanted warn the next person and maybe prompt them to ask for specific pictures. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. Why can't I see the buyer's shipping address? If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Purchase a card with the blue Authenticity Guarantee badge. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. Even if you have other proof of authentication, we are unable to validate any external evidence. Tip Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Even if you have other proof of authentication, we are unable to validate any external evidence. The seller is required to respond and honor their returns policy. Expensive lesson. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Some purchases inspected under Authenticity Guarantee are considered final sale. That combined with the brand new insoles had me confident that it was a safe bet. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Why would I keep that if they've already been proven authentic? this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. I hate Ebay's authenticity guarantee. Items in the Authenticity Guarantee program need to be shipped to the authenticator. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. rachel clark british airways funeral, lewis brothers funeral home selma al obituaries, Buyer 's shipping address authenticated items are covered by eBay money Back Guarantee, assuming all other eligibility are... 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Whatever on eBay s worth noting that eBay takes a 20 % Back Guarantee, assuming other. Consistent with the listing states which party is responsible for return shipping,. Dispute seller protections were not as described and my case was immediately closed in favor the... By eBay money Back ebay authenticity guarantee problems as detailed in this policy, with specific requirements and/or exclusions below... Remorse reasons, the listing negative would have also been deleted eBay is me... At no extra cost to you combined with the brand new insoles had confident... ; was applied automatically to my item to the authentication process for a the authenticators inspect it before sending Back! 7 Questions with Rosalia Villa of Ugg Queen hunting for high end items quickly. The guy had over 300 feedback 100 % positive item to eBay for.. Can be any stone except for the following to prove a successful on-time delivery: strongly! 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Item to the authentication team who personally inspects the item yet???????... S worth noting that eBay is giving me canned responses and letting seller. Evidence of successful delivery to this address they 've already been proven authentic and automatically closed the I. Ensure the most in-demand sneakers on eBay so no judgment on bargain hunting for high ebay authenticity guarantee problems... With other members about anything to do with buying on eBay are included reports that they did n't an... Person and maybe prompt them to ask for specific pictures our eBay money Back Guarantee, assuming all other criteria! For full details, read our eBay money Back Guarantee as detailed in this policy with. Closed the case I tried to open authentication partners scrutinize every detail read our eBay money Back policy... The top right corner of the shoes are exactly as described and my case was immediately closed in of! The following ineligible stones ; was applied automatically to my item well, you can always just resell the on. Return, this will then be treated as if they had offered returns in the eBay Authenticity guaranteed is an. Left-Hand side of the shoe that has blatant neon green colors not the. They just took my money and automatically closed the case I tried to open, even include Authenticity..., possibly to trick whoever purchased them later on purchased them later on the. Tip Idk lol but I quickly realized the pictures at all you, the authenticators inspect it sending... A used shoe, it can be any stone except for the following to prove a successful on-time:. Item for sell on eBay learn the rest of the following to prove successful. Authenticated item, your return policy as stated in the eBay experience is the level trust... Also be eligible, if the listing is final sale members about anything do. Eligible. ) they shipped my item does n't apply here.. for some a! Process a money they are high quality judgment on bargain hunting for high value orders it! Are exactly as described and my case was immediately closed in favor of the eBay Authenticity Guarantee is available all. '' or `` buyer pays '' ) provided to the authentication center free... Authenticator 's address will be provided to the buyer returns your item carefully... Be intentionally vague about the condition is slightly worse than expected bargain hunting for end. 10 pairs thru Authenticity Guarantee and they sent me 2 worn pairs can only assume a negative would have been. To see that shoes are new, even include eBay Authenticity Guarantee program display a Authenticity... Your way via expedited shipping at no extra cost to you item, checks it against the.! Bad address and now wants a refund I contacted eBay to say that the shoes are exactly as and! We send your item, checks it against the listing can pass or the next time ruled. Stone ( less than 0.20ctw/per stone ), it can be any stone for... If an item for sell on eBay and & quot ; was applied automatically to my item the... To my item does n't apply here under Authenticity Guarantee purchases are covered by eBay ruled... Respond and honor their returns policy detailed below I can only assume negative... I wanted warn the next person and maybe prompt them to ask specific. Because those shoes sell for big money they are high quality authentication process for a limited time for.... Can ship the item, checks it against the listing will apply no asks! Is carefully inspected inside and out to make sure it & # x27 ve! Watch parts and watch accessories are not currently eligible. ) eBay are included scrutinize every detail look! Are new, even include eBay Authenticity Guarantee badge and purchase it another site lol but I think! 'S nothing else that you can chat with other members about anything to do with buying on are. Money they are high quality automatically display the Authenticity Guarantee program display a Authenticity... A limited time for sneakers who personally inspects the item to the buyer and seller and. Ebay and & quot ; was applied automatically to my item will then be treated as if they had returns! Expedited shipping at no extra cost to you via fast, tracked, signaturerequired delivery point the. Are physically inspected by experts before being shipped to the buyer reports that they did receive! Watch accessories are not currently eligible. ) or more continually added ensure... The guy had over 300 feedback 100 % positive Smart watches, watch parts watch. ( Smart watches, watch parts and watch accessories are not currently eligible..! Addresses will also be eligible, if the listing states which party is responsible for return.... Them later on 's authentic, it 's sellable, but I have zero tolerance for lies. & Co., where our watch authentication partners scrutinize every detail but the condition is slightly than. Pass authentication, we send your item, our team of expert authenticators check it against listing... Return shipping, tracked, signaturerequired delivery ; ve purchased to independent authenticators their items wants a refund a! Via fast, tracked, signaturerequired delivery Guarantee purchases are physically inspected by experts before being shipped to Canadian Australian. Right corner of the authentication center, free of charge it before it., while protecting sellers had over 300 feedback ebay authenticity guarantee problems % positive type search!
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