This is usually located on the bottom of the suitcase. Exclusive online offer. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. WebRegister Your Samsonite Product For prioritized warranty service. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. To the extent permitted by applicable law, any implied warranties are hereby excluded. Free returns. Some of the products from Samsonite are even guaranteed for life, with the warranty ranging from two to ten years. Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. Copyright 2023 Samsonite IP Holdings S.r.l. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Manufacturing specifications are subject to change without notice. The first thing youll need to do is remove the broken wheel from the suitcase. Mexico: (01800) 904 89 00 Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. See Privacy Policy Canada: 1-800-265-4933 This number can usually be found on the products tag or label. An error occurred in your subscription. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Many products, for example, have limited warranty coverage for up to a year after purchase. Visit our corporate site for more information. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. Samsonite offers a lifetime warranty on their luggage, so you can be confident in its durability. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. Personalise your bag with laser engraving to make it truly unique. However, it does offer a warranty that covers manufacturing defects for five years from the date of purchase. Even if the warranty is not guaranteed, you can be confident that it will be worth it. as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, The materials that are used in Samsonite suitcases are very strong and durable, and the construction is very solid. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. ext 237 (French Calls) Also, The product ID for your bag is a combination of numbers and letters, and can be found on the warranty card or QR-code label that comes with your Samsonite. This warranty is intended to give you specific legal rights. It is not always necessary to use it. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. WebSamsonite - Durable & Innovative Luggage, Business Cases, Backpacks & Travel Accessories | Shop.Samsonite.com Previous Free Shipping Over $150 see details 20% Off Be sure to save a copy of the registration form for your records. Moreover, Tumi no longer offers a lifetime warranty for their products. such repair or replacement will be at Samsonites expense, including any costs required to return the Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Improper or incorrectly performed maintenance or repairs void this warranty. Products made by Samsonite are covered by a limited 10-year Global Warranty that covers manufacturing defects in workmanship and materials. There are a lot of factors that go into determining how durable a suitcase is, and Samsonite is a brand that is known for making high-quality products. Samsonite Authorized Repair Centers are a great option for those seeking repair services for their Samsonite product. A luggage warranty is never intended to cover the cost of lost or stolen luggage. The first 6 digits (5 for older products) should be entered in the first box, the following 4 digits in the second one. Please turn it on so that you can experience the full capabilities of this site. Shopping at Samsonite is risk-free. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. The company you are travelling with could be liable for the damage and may provide you with a repair, replacement or reimbursement. N461919. All rights reserved. Shop online at Samsonite.com. *Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. If you are covered, we recommend that you register your product and upload your purchase receipt to our Product Registration page for future reference. With a little bit of effort, you can easily fix a broken suitcase wheel. If the damage isnt covered, Samsonite may repair it for a fee, or you can take the luggage to a local Samsonite repair agent. WebOur warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. If the zipper is broken, you can replace it with a new one. Samsonite offers both softshell and hardshell suitcases in a variety of sizes, styles, and colors. The centers offer a wide range of services, such as wheel replacement, zipper repair, handle repair, fabric repair, and more. This is a question that many people ask when they are looking for a new suitcase. If you have a warranty claim, you must bring the product to a certified dealer. So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. Remember me? Samsonite luggage is built to last with a rugged construction and high-quality materials. the Product or its contents, breakage or entry by airline or airport personnel or governmental To do this, simply unscrew the wheel from the axle. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Once youve determined whether you need to repair or replace the wheel, its time to get to work. You can find Samsonite products at many retailers, both online and offline. Are you sure you want to remove the following product from the cart? The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Incidental and consequential damages are expressly disclaimed. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order If the product cannot be repaired or replaced, Samsonite will refund the purchase price. reserved. Samsonite products are made from the premium materials and have been tested using stringent manufacturing standards. WebUsually you can do this at the service counter in the baggage claim area. There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. Enter the product ID without spaces and press the check box. | In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. This warranty is global and you may have your Product repaired at any Service Center in the world. Inspect your Product immediately after handling by anyone other than you. There is also a white label that can be found hidden inside your bag or case that contains a product ID number. Street *. This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. We guarantee your satisfaction by offering free returns. Furthermore, the company provides an additional 10-yearrecycling or repurposing service, which will be valid for a further 10-year period than the existing 10-year warranty period. In some cases, you will be required to sign a warranty agreement with the manufacturer. WebImprove your Samsonite experience by registering your product. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Now that you know how to register your Samsonite luggage for the warranty, you can rest assured that your purchase is protected in case of any damage or problems. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Most people dont know how to find their Samsonite model number. You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. Canada: 1-800-265-4933 by Johan Jokich | Jan 12, 2023 | Luggage Brands. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. Repairing luggage can be a simple or complex task, depending on the type of damage. Postal Code (Please use your local format) *. Any You are responsible for all costs of getting the Product to any such Service Centre including, but not Review your luggages warranty to see if the damage is covered. Mexico: 01800) 904 89 00, Britto by Heys 21" Transparent Carry-On - "A New Day", Disney Mickey Mouse Classic Hardside 20" Spinner, Hartmann Ratio Classic Deluxe 2 Global Carry-On Spinner, Mancini Buffalo Leather 15.6" Laptop Backpack. All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. 20% Off Best Sellers, Shop Now. Samsonite offers a limited warranty for most of their products. Construction and high-quality materials you environmentally conscious, consider this 10-yearrecycling or Service. The product you are travelling with could be liable for the damage and provide... 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