only during the outlook setup this issue happens. Help Desk Geek is part of the AK Internet Consulting publishing family. If the above solutions didn't work out in your case, try rebuilding the offline Outlook data file(.ost), i.e., OST. Heres how it looks like: If you wait long enough (11 attempts or so, each taking at least 30 seconds), Outlook will actually give up and move on. Untick all the add-ins in the list and click OK. Close Outlook and relaunch it. The Choose Profile dialog box is displayed. Step 4: The Auto Account Setup wizard is launched. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). The issue was due a third party addin, this addin was causing outlook to create a new .ost each time the users started outlook. We have resource forest setup for exchange. Can any shed any light on this? Fixes or workarounds for recent issues in Outlook for Windows. Click Send/Receive and look at the Work Offline button. Modify the registry at your own risk. We're listening. Try to open Outlook in Safe Mode and Disable Add-ins, How to Change Email Account Settings in Outlook, View orders and track your shipping status, Create and access a list of your products. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. Click on the notifications icon at the bottom-right corner of your screen. This article provides information about office M365 outlook that is stuck on loading profile screen. In Outlook, select File, > Options, > People. When you send an email message using Microsoft Outlook, the message is not sent immediately. Under the Processes tab, locate all Office processes. Contact Microsoft Support to get assistance with your issue. - For Outlook 2013, is 15.0 All users have local copies of their mailbox downloaded, outlook reports all folders are up to date. If not in an Exchange Hybrid environment, simply assign the Exchange Online License for the user. Contact support to resolve the issue. 'Preparing Outlook for first use. Next, determine the state of the soft-deleted mailbox. rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). Run Connect-MsolService -Credential $cred. You should also check your email credentials and account settings. Select COM Add-ins from the Manage dropdown menu and click Go. Connect to Exchange Online by running the command: When prompted, enter the credentials for your Microsoft 365 admin account. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: From the Exchange Online PowerShell, run: Remove-Mailbox. If the Mailbox did not reconnect, contact Microsoft Support. After the repair, restart the system and open Outlook to check if the folders are updating and the issue is resolved. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. In theOptionsdialog box, select theMail Setuptab. Benefit: no local storage required. You may reach out to your administrator for help regarding password reset and then try again. If prompted, enter password, and then click OK. We will never spam you, unsubscribe at any time. The Send/Receive errors in Outlook 365 usually occur due to system crashes, abrupt shutdowns caused by power failure, or any hardware/software-related problem. If the ExternalDirectoryObjectID values from step 2 and step 3 do not match, it means there is a duplicate Azure AD user. Run Get-Mailbox -SoftDeletedMailbox -identity . Connect the Soft Deleted Mailbox to a new Azure AD Account with the steps below: Restore or create a new On-premises AD user. Ltd. All Trademarks Acknowledged. The changes made in Outlook are stored in the OST file and synchronized frequently with the mailbox server and vice-versa. If the user information is returned, the user is SOFT DELETED. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. If your emails are not sending from Outlook.com, check these things first: Check to see if the stuck email is in yourDraftsorOutboxfolder. Restore the Azure AD user using the steps below: Log into Microsoft 365 portal and assign the Exchange Online License for the user. How to Fix The set of folders cannot be opened in Shared Mailbox Error? Sometimes, Outlook can get stuck on the loading profile screen when you try to launch it. Run Get-mailbox user@contoso.com |Select-Object ExternalDirectoryObjectID, UserPrincipalName. If the tenant IS NOT using SSO (Single Sign-On), run the cmdlet: If the tenant IS using ADFS (Identity Federation), run the cmdlet: If the Object IDs match from step 2 and 3, then follow continue to step 4. @oryxwayFrom your story, what I am thinking of is that the Citrix desktop/session is working in a non-persistent way. Mailbox might have been removed (outside the 30-day retention period) and hence cannot be recovered. After the restore, the exchange online mailbox will be accessible again. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. Click on the File menu at the top. Microsoft E3 plan includes more business analytics tools and intelligence programs compared to the Business plan. Man.. Disablingthe addin resolved the issue, we have reported the issue back to the vendor. Man! If the message has an attachment thats larger than 25MB, delete the attachment and either attach a smaller file or upload the file to OneDrive and then attach a link to the attachment. Find out more about the Microsoft MVP Award Program. Type Outlook /safe in the Run window and select OK. If the user information is returned the user is PRESENT. If nothing is returned from steps 3 & 4 above, select the MAILBOX NOT PRESENT option. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. Share your thoughts. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Learn how your comment data is processed. Your email address will not be published. I can confirm this fix works, and it saved my hair from being pulled out. We have thousands of articles and guides to help you troubleshoot any issue. This issue is often caused by having an unlicensed user account. To do this, follow these steps: Locate and select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\PreferencesNote In this subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). In your browser, type in mail.domain.com and hit enter. Note:This method is a temporary fix. It stores a copy of mail items on the mailbox server on the local machine in the OST file. After you remove the attachment, click Send/Receive > Work Offline to deselect the button and resume working online. Does it write to the profile? Thankfully, Outlook comes bundled with a utility that lets you fix these corrupted files. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. How does this work with the OST file? Your scenario is complete. However, if the user takes any other action in the Outlook window, the title bar changes to Not Responding and remains like this for several minutes. If step 2 fails, skip to step 8. Created on April 10, 2020 Having problems with Outlook 365 mail retrieve and setup Just moved from Microsoft Mail and an older version of Outlook to Outlook 365. Right-click the LoadTransportProvidersDWORD value, and then click Delete. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. get-msoluser -userprincipalname user@contoso.com |Select-object Licenses. Admin only: If more than one person in your organization is experiencing email problems in Microsoft 365, it could be due to a problem with the service. Note:If you are unable to re-enable this setting because it is grayed out, then the setting is being managed by group policy. Note In this registry subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). When you launch Outlook, it connects to your email server to fetch new emails. any help would be appreciated. Some common reasons are as follows: Follow these solutions to fix the Outlook stuck at updating the Inbox or Outbox folders issue. Over the last few years, he's written a number of tech articles on various online publications including but not limited to MakeTechEasier and Android AppStorm. Run Get-MSOLUser -UserPrincipalName . What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. Repeat this for each Office process listed. It should find it and redirect you to the OWA Login. When a message gets stuck in your Outbox, the most likely cause is a large attachment. An outdated mail folder is one such issue. Run Get-MSOLUser -UserPrincipalName -ReturnDeletedUsers |SELECT-OBJECT. Can any shed any light on this? Copyright 2023 Stellar Information Technology Pvt. Try to open Outlook in Safe Mode and Disable Add-ins. Ltd. All Trademarks Acknowledged. There are various reasons why Outlook gets stuck on the loading profile screen. Find the executable file named, The program will ask you to add the file that you want to scan for issues. Solution: Please whitelist stellarinfo.com and request to send the link again. Outlook gives you the option to create and use new profiles if your existing ones have issues. Open the email on your desktop or laptop. Solution: Contact Microsoft Support to get assistance with your issue. First, Was able to add my wife's ATT.net email account, but now it is taking forever to retrieve emails. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. This should fix the issue and Outlook should be able to update the Inbox and Outbox folders immediately. Assume that you migrate mailboxes from your on-premises Exchange Server environment to Exchange Online. Create a new On-premises AD user and ensure that the on-premises accounts Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. This might happen more often to Office 365/Exchange Online customers that do not have any on-prem servers, but in general every domain with A record, which is not currently reachable might experience similar behavior. Benefit: no local storage requiredDownside: slow(er) Outlook experience. Following the given steps: Outlook Will not Open or Stuck at Loading Profile, also refer to this Manual Guide. Tip:If Outlook doesnt close, press Ctrl+Alt+Delete and click Start Task Manager. forum to share, explore and Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. You can try running Outlook in airplane mode to fix this issue. If theres an issue with your network connection, it can cause connectivity issues with Outlook and this can lead to issues like Outlook getting stuck at the loading profile screen. You can download the software on Windows/ Mac Desktop or Laptop. Select any heading below, and it will open to show more info: Outlook isn't syncing my messages and folders on my mail account Outlook never asks me for a password Automatic setup failed Outlook keeps asking me for a password I want to change my password In theSend and receivesection, enableSend immediately when connected. The original mailbox is not recoverable. Tip:Messages also get stuck in the Outbox when you click Send but youre not connected. Meanwhile, as the administrator, please try to run the Exchange Online PowerShell command Get-Mailbox -Identity user@domain.com for the affected user, and see if you can get any valid results. Change the on-premises object's address to match if it does not. In Outlook, run the Test E-mail Autoconfiguration test and see what Autodiscover is returning. DWORD: LoadTransportProviders After Outlook closes, start it again and repeat steps 2-3. By using this site, you agree that we may store and access cookies on your device. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). This means that Outlook runs in "Online Mode" without caching anything to a local OST. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. Admin mode allows Outlook to run many admin-level tasks which could fix the issue youre facing. Follow the steps below to review the license status of the user. If your issue is solved, congratulations! This method will only work if you can somehow launch the Outlook app on your computer. Downside: slow (er) Outlook experience. We are going to ask you some specific questions to scope your situation. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". Right-click on the Windows taskbar and choose, Find all the Office processes, right-click on them one by one, and select. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. There are however tools which can overcome this issue like FSLogix. If Directory Synchronization is in place, you can search within Active Directory Users and Computers to see if the on-premises account is Present or Deleted. If the account has multifactor authentication (MFA) enabled, you'll also need to enter a security code. Microsoft cannot guarantee that these problems can be solved. In Task Manager, click the Processes tab, scroll down to outlook.exe, and click End Process. A corrupt user profile can cause Outlook to be stuck on the loading profile screen. Check your email. Retrieving mailbox settings.' This is happening to every user located at each of the remote sites. Every time a user opens Outlook they get a dialog saying: 'Preparing Outlook for first use. If user doesn't have a valid license. Celebrating 20 years of providing Exchange peer support! We cover Windows, Mac, software and apps, and have a bunch of troubleshooting tips and how-to videos. not sure what is going on. How to Switch from an IMAP/MAPI Account to a POP3 Email Account? Summary: In this article, weve shared some quick solutions to help you troubleshoot and fix the Outlook 365 stuck at updating Inbox and Outbox issue. Life saver! Outlook Performance Issues When There Are Too Many Items or Folders in Cached Mode .OST or .PST File. Trial Download is for Desktop or Laptop. To resolve this issue, set the value of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\Autodiscover registry key to 1. This is the expected behavior of the Exchange Online Services. The steps to disable add-ins are listed below: If the above step does not work, then creating a new Outlook profile may help resolve the error. Apply a new exchange online license to the newly created Azure AD object. Save my name, email, and website in this browser for the next time I comment. Follow the steps in this section carefully. Resolution Important Follow the steps in this section carefully. To work around the issue, you will need to end all Office processes that are running and disable the presence features. Thank a ton. Solution: Connect with experts, discuss the latest Outlook news and best practices, and read our blog. I am wondering if users can see the dialog due to large mailboxes and the slow link. Follow steps below to provision a new mailbox for the affected user: Force a delta synchronization to sync the on-premises Active Directory user to Azure Active Directory. If license property doesn't hold any value, the mailbox is disabled and is not recoverable. Should be able to update the Inbox or Outbox folder, select the mailbox on! 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